Valice provides a free Let’s Encrypt SSL certificate to all hosting plans. This is configurable in your control panel. the Let’s Encrypt SSL certificate will auto renew each quarter as long as all the domains and domain aliases secured on the certificate are pointing to your Valice plan’s IP address.

Valice continuously monitors our environments for suspicious or malicious activity. If we detect such activity on your website we will take action to suspend services immediately, notify you, and work with you to resolve any potential compromise.

Honestly, a lot. It’s sort of like the difference between a concierge who will make your dinner reservations and take care of your transportation and the front desk who will provide you with their phone number and directions for getting there.

Valice is here to empower the do-it-yourself types who really prefer to control and oversee their own services. We welcome these customers and are here to point them to resources and documentation (or create it if it doesn’t exist) related to what they’re trying to do. Documentation covers everything from domain registrations, DNS management, Valice hosting configurations, core WordPress how-tos, to whatever else we can help answer. We enjoy helping! When these customers run into a roadblock or need a one-time engagement, we have one-time remote hands, WordPress training sessions, or even website edit requests for that.

Memberships provide a more intimate relationship with you and your organization. While performing website edits or email management might be driving reasons why many customers choose to become members, the services and advantages go far beyond that. Simply put, it means we’re part of your team taking care of things like…

• Ensuring your domains don’t expire (even if your credit card was declined on renewal)
• Interfacing with plugin developers or other third-party support to report bugs or troubleshoot on your behalf
• Making ourselves available to coordinate major updates or organizational changes
• Helping your keep your email secure and working directly with your team members to troubleshoot issues and setup devices
• Helping you with your connected and related applications including email marketing apps, CRMs, eCommerce systems, payment gateways, etc.

Our members are why we at Valice do what we do and ultimately why we exist as a company.

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You sure can and if needed, we’ll be there every step of the way. Our white glove migrations and onboarding include code and security reviews to ensure that you’re starting fresh with Valice even if it’s an older site. White glove migrations are free for members or start at $150 for non-members.

We’re eager to learn more, let’s connect!

If you detect that your website has been compromised, we recommend that you immediately password protect it to prevent it from infecting visitors with spyware or malware. If we detect a compromise during a regular Valice security scan, we will take this action on your behalf and contact you so that we can work to restore a backup from prior to the intrusion and remediate the vulnerability.

WordPress is a very popular and widely supported CMS (content management system) platform. Valice has been providing WordPress website design and hosting since it was a little known blogging platform. We host and support WordPress websites for businesses and nonprofits with a focus on security, performance and ease-of-use. 

We have been really pleased with recent developments in WordPress to provide improved speed and performance in the platform. We’re currently building turn-key block themes to be made available for our customers who want to select from a simple, pre-made layout or completely custom design. Block themes are the newest evolution of WordPress and giving website editors new efficiencies, greater design controls, and much-anticipated functionality.

That being said, it’s not for everyone or every website! We provide shared and VPS (virtual private server) hosting for any Linux CMS or website application. We can also provide ongoing maintenance and service for various platforms outside of WordPress.

Yes! We love helping editors learn the tips and tricks of WordPress including how to use the latest blocks and features. Our WordPress training services are personalized for your configuration (plugins, theme, and version) and can be recorded and sent to you upon completion for reference. Click here to learn more or schedule a WordPress training session.

Vailce takes nightly backups of the entire hosting environment for disaster recovery purposes. You can (and should) take snapshot backups before you do major updates on your website.

We retain 365 days of website backups for every hosted website. Should you need us to restore your website from one of our backups, we can assist with that. If you’re restoring a backup from the last 14 days, that service is free to all customers. Members have an extended 365-day restore period.

Having developed and hosted WordPress website since the early days (2007), we are very familiar with the most reputable plugins both free and premium. Our recommendations and evaluations are based on a number of factors with a few key questions being:

• Is the plugin developer able to provide quality support
• Is the plugin regularly updated and maintained
• Does it do what it says it does and without performance problems
• Is the code clean and fully covered
• Is the plugin compatible with my theme and other plugins
• Is the plugin extendable if it needs to be customized

WordPress plugin testing and evaluation is a service we provide as part of our Pro and VIP membership plans and we are also happy to provide this service to any customers in need of a one-time plugin evaluation.

The following plugins are included in all of our WordPress hosting packages and installed automatically in both our white glove WordPress CLI and one-click installations:

• ValiceWP
• Akismet
• Banner Alerts

If you’re utilizing Valice for development services, the following plugins can also be made available to you as part of your service:

• Gravity Forms
• ACF Pro
• Affiliate WP

Click here to view more plugins Valice recommends and supports.

Valice allows all of its customer to over-consume storage and bandwidth resources. We’ll let you know when it happens with some options to reduce consumption, or upgrade, but none of your services will be impacted or suspended when this happens.

All Valice hosting plans allow you to scale your allotted disk space and bandwidth from within your my.valice.com account. Below are the current rates for these resources:

Shared or WP Web Hosting

• disk space – $0.50 /GB /month
• bandwidth – $0.10 /GB /month

All resources on VPS hosting plans are configurable including disk space, bandwidth, memory and CPU.

Click here for documentation on how to adjust your resources.