If you detect that your website has been compromised, we recommend that you immediately password protect it to prevent it from infecting visitors with spyware or malware. If we detect a compromise during a regular Valice security scan, we will take this action on your behalf and contact you so that we can work to restore a backup from prior to the intrusion and remediate the vulnerability.

Well, the short answer is no, because we’re truthful. The reality is there’s no such thing as unlimited anything as far as server resources go, and those that are making those types of marketing claims are being dishonest.

Bandwidth:

Are there hosting companies that offer unlimited bandwidth plans? Yes, but what does that actually mean? For some it means they’ll put caps on speed, or limits on the number of visitors your site can have at one time. For others it means putting restrictions on what you’re allowed to upload to your site. Sure you can have unlimited bandwidth but you aren’t allowed to upload audio or video files or anything else that’s going to consume bandwidth.

File Storage:

Unlimited “file storage,” maybe. Ask them how many inodes you’re allowed to consume. Whoa what!? Inode!? Well, if you’re not interested in learning all about it, it’s basically a term that represents how many files you’re allowed to create. So sure you can have unlimited “storage” as long as you don’t exceed the number of files you’re allowed to create.

The bottom line, don’t let the numbers fool you.

If you’re trying to order a hosting plan and you see * ** ¹ ² ³ § §§ + ++ ° °° all over the place and links to disclaimers and other fine print make sure you know what you’re getting into. Just so you know though, the resource allocations we provide here at Valice are real and genuine. If your plan allows for 50GB of disk space, you get that. If it allows for 2GB of memory or 500GB of data transfer, you get that.

We don’t claim to provide services that are technically infeasible. We are upfront about our resource allocations and are always here and happy to help pick the plan that’s right for you.

Many website owners prefer to stay hands-off and leave the edits and updates to the pros. Providing ongoing website edits and updates is lot of what we do here at Valice each and every day for our members. Membership plans are leveled by the frequency of your service needs.

For sites that just have seasonal needs (e.g. event websites), we provide seasonal editing and development plans for that as well. Reach out to learn more.

Valice owns, operates and maintains all of the physical equipment that powers our hosting environment. We are colocated in a state-of-the-art datacenter in Boise, Idaho. Your site is hosted on a redundant, virtualized infrastructure and backed-up to an offsite cloud environment for disaster recovery purposes.

Valice provides 24/7 monitoring of our environment and infrastructure in order to maintain critical uptime and availability. We are not here 24/7 for service and customer support. Individual website, email, or DNS outages due to factors outside of Valice’s environment and infrastructure, while impactful and stressful, are not guaranteed to be responded to or resolved outside of business hours. We do have staff who check in outside of business hours and we will do our best to help you troubleshoot or resolve your outage but cannot guarantee our availability or attention during these windows.

If you are planning to do major updates outside of business hours and want Valice’s attention or assistance, we welcome this. We provide this kind of coordinated, after-hours availability as part of our VIP membership plan and entertain one-time engagements as well.

You sure can and if needed, we’ll be there every step of the way. Our white glove migrations and onboarding include code and security reviews to ensure that you’re starting fresh with Valice even if it’s an older site. White glove migrations are free for members or start at $150 for non-members.

We’re eager to learn more, let’s connect!

While we are WordPress enthusiasts, Valice also recognizes that our expertise and skills need to support a wider range of code languages and systems. As a hosting provider, we are charged with familiarizing ourselves with a wide variety of both open source and proprietary platforms. 

In our development services, our platform recommendation is primarily based on the immediate and future functionality needs of the website. Content management platforms each have built-in strengths suited for different applications. Valice is familiar with a majority of reputable systems.

All Valice hosting plans allow you to scale your allotted disk space and bandwidth from within your my.valice.com account. Below are the current rates for these resources:

Shared or WP Web Hosting

• disk space – $0.50 /GB /month
• bandwidth – $0.10 /GB /month

All resources on VPS hosting plans are configurable including disk space, bandwidth, memory and CPU.

Click here for documentation on how to adjust your resources.

Valice maintains our PCI compliance but can not guarantee PCI compliance for your business and the website you may host at Valice because this is your responsibility. That being said, we can definitely help you and your website get there! We can provide you with this service as part of a Pro or VIP membership ongoing; or engage in a one-time service to assist you with your PCI compliance questionnaires and audits as required by your merchant services provider.

Hosting companies should not claim to be HIPAA compliant on behalf of their customers. We do not and cannot control what data you collect from site visitors and users; nor can we control what you do with that data. That being said, we can help you through this process. We work with many medical providers with whom we have helped work through this process while still utilizing the efficiencies of collecting this data through their websites. We can engage in development services to help you build HIPAA compliant web forms and portals. Let’s connect to learn more!