Support

Professional support and assistance with your website, hosting and email

All Valice accounts have access to our expanding documentation and ticketing system for hosting, website and email service support and tutorials. Our team specializes in working with non-technical customers who simply want their online operations running smoothly.

Help starts here.

  • Signup orientation
  • Enhanced support options
  • Boise-based support team
  • WordPress expertise
  • Expanding documentation
  • Access to support ticketing system
  • Non-technical language
  • 24/7 environment monitoring
Documentation Account Login

Enhanced Support Services

Website Support

Managed WordPress Hosting plans include Essentials Webmaster Services with the option to upgrade. Plans are designed for website owners who prefer a partnership with us for making ongoing edits, design enhancements and functionality changes.

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Hosting Support

Host your website or applications with confidence knowing that you have a professional and responsive partner for your technical tasks and issues. We’re here to keep you online and operational.

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Email Support

As a business professional you rely on email for day-to-day communication and it needs to work flawlessly. Valice can provide more hands-on assistance with email setup, configuration and support issues to keep things running smoothly.

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WordPress Training

If you’re hosting a WordPress website with Valice, you can take advantage of our personalized, one-on-one or group trainings with a WordPress expert. We’ll cover your individual questions, general WordPress tutorials and plugin tutorials for any plugin that we support.

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IT Services

Valice technicians can assist you with more customized needs that go beyond basic technical support. We can assist with VPS server configurations, GIT integrations, Linux package installations, scripting and more.

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Development Services

Valice developers are available for both your code nightmares and dreams. Just reach out and we’re happy to provide development services or simply point you in the right direction.

Reach Out

How to Get Help

We recommend searching the documentation for documentation related to your issue for the quickest resolution. If you are unable to find what you need, you can reach out to Valice through your my.valice.com account and initiate a ticket. View ticket departments »

Valice is here to support you with all aspects of your email and website hosting services. You can find more information on the types of issues we support and situations where we’ll recommend getting support from your developer, designer or technical contact. View scope of support » 

New Account Orientation

We provide a free orientation to all new accounts to familiarize you with your account tools and how to receive service and support from Valice quickly and efficiently. Your orientation and training is personalized to the services that we are providing to you.

  • my.valice.com dashboard overview
  • Documentation tour
  • Hosting subscription features Q&A
  • Cover how to request regular or crticial support
  • Plesk control panel training (if applicable)
  • Domain management (if applicable)
  • Email setup and configuration guides (if applicable)
Schedule Orientation

Service & Support Departments

Account Support

Assistance with sales, billing and general my.valice.com account management services. All Valice customers have access to this support department.

Department’s hours of operation
M-F | 8am-5pm MT

Technical Support

Technical documentation and, with Premium Hostmaster or Postmaster Services, remote hands assistance for technical hosting or email services.

Department’s hours of operation
M-F | 8am-5pm MT

WordPress Support

Help with Managed WordPress configurations, settings, plugins and general troubleshooting. Editing and update services are also available.

Department’s hours of operation
M-F | 8am-5pm MT

Design & Development

Modifications or additions to your website design or functionality. All requests will be estimated and approved before engaging.

Department’s hours of operation
M-F | 8am-5pm MT

Let’s Connect

Reach out to speak with a Valice team member to discuss your website and questions.

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