While we are WordPress enthusiasts, Valice also recognizes that our expertise and skills need to support a wider range of code languages and systems. As a hosting provider, we are charged with familiarizing ourselves with a wide variety of both open source and proprietary platforms. 

In our development services, our platform recommendation is primarily based on the immediate and future functionality needs of the website. Content management platforms each have built-in strengths suited for different applications. Valice is familiar with a majority of reputable systems.

Valice provides 24/7 monitoring of our environment and infrastructure in order to maintain critical uptime and availability. We are not here 24/7 for service and customer support. Individual website, email, or DNS outages due to factors outside of Valice’s environment and infrastructure, while impactful and stressful, are not guaranteed to be responded to or resolved outside of business hours. We do have staff who check in outside of business hours and we will do our best to help you troubleshoot or resolve your outage but cannot guarantee our availability or attention during these windows.

If you are planning to do major updates outside of business hours and want Valice’s attention or assistance, we welcome this. We provide this kind of coordinated, after-hours availability as part of our VIP membership plan and entertain one-time engagements as well.

Valice allows all of its customer to over-consume storage and bandwidth resources. We’ll let you know when it happens with some options to reduce consumption, or upgrade, but none of your services will be impacted or suspended when this happens.

To run your website over HTTPS, a valid SSL certificate is required. Valice provides a free Let’s Encrypt SSL certificate to all hosting plans. This is configurable in your control panel. The Let’s Encrypt SSL certificate will auto renew each quarter as long as all the domains and domain aliases secured on the certificate are pointing to your Valice plan’s IP address.

If your website is currently running over HTTP, you may need to update all of your site pages to reference HTTPS instead of HTTP. Valice has developed its own scripts for this process. Reach out if you need help updating your website to run over HTTPS. Read our documentation for configuring your SSL certificate and configuring your website to redirect from HTTP to HTTPS.

Valice owns, operates and maintains all of the physical equipment that powers our hosting environment. We are colocated in a state-of-the-art datacenter in Boise, Idaho. Your site is hosted on a redundant, virtualized infrastructure and backed-up to an offsite cloud environment for disaster recovery purposes.

Honestly, a lot. It’s sort of like the difference between a concierge who will make your dinner reservations and take care of your transportation and the front desk who will provide you with their phone number and directions for getting there.

Valice is here to empower the do-it-yourself types who really prefer to control and oversee their own services. We welcome these customers and are here to point them to resources and documentation (or create it if it doesn’t exist) related to what they’re trying to do. Documentation covers everything from domain registrations, DNS management, Valice hosting configurations, core WordPress how-tos, to whatever else we can help answer. We enjoy helping! When these customers run into a roadblock or need a one-time engagement, we have one-time remote hands, WordPress training sessions, or even website edit requests for that.

Memberships provide a more intimate relationship with you and your organization. While performing website edits or email management might be driving reasons why many customers choose to become members, the services and advantages go far beyond that. Simply put, it means we’re part of your team taking care of things like…

• Ensuring your domains don’t expire (even if your credit card was declined on renewal)
• Interfacing with plugin developers or other third-party support to report bugs or troubleshoot on your behalf
• Making ourselves available to coordinate major updates or organizational changes
• Helping your keep your email secure and working directly with your team members to troubleshoot issues and setup devices
• Helping you with your connected and related applications including email marketing apps, CRMs, eCommerce systems, payment gateways, etc.

Our members are why we at Valice do what we do and ultimately why we exist as a company.

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Valice maintains our PCI compliance but can not guarantee PCI compliance for your business and the website you may host at Valice because this is your responsibility. That being said, we can definitely help you and your website get there! We can provide you with this service as part of a Pro or VIP membership ongoing; or engage in a one-time service to assist you with your PCI compliance questionnaires and audits as required by your merchant services provider.

You sure can and if needed, we’ll be there every step of the way. Our white glove migrations and onboarding include code and security reviews to ensure that you’re starting fresh with Valice even if it’s an older site. White glove migrations are free for members or start at $150 for non-members.

We’re eager to learn more, let’s connect!

Many website owners prefer to stay hands-off and leave the edits and updates to the pros. Providing ongoing website edits and updates is lot of what we do here at Valice each and every day for our members. Membership plans are leveled by the frequency of your service needs.

If you detect that your website has been compromised, we recommend that you immediately password protect it to prevent it from infecting visitors with spyware or malware. If we detect a compromise during a regular Valice security scan, we will take this action on your behalf and contact you so that we can work to restore a backup from prior to the intrusion and remediate the vulnerability.