Importing Email Into Your Valice Email

Valice email supports importing emails from another provider/account as long as that account supports POP3 or IMAP connections.

Before you get started, make sure that your Valice Email Plan has enough storage to import the emails. Check how much storage the mailbox you are importing is consuming and then adjust your resources as needed to complete the import.

Login to your webmail at https://mail.e.valice.com/ and navigate to “Settings” (gear icon).

Expand “Advanced Settings” and then click “Mailbox Migration.”

Select the Account Type. Choose “Other” if you don’t know or see the provider.

Select “Email” and click Next.

Choose POP only if you don’t want to leave the emails on the account’s server (not recommended).

Select IMAP to keep the emails on the other server in addition to importing them. You will need to obtain the following information from the provider’s IMAP settings:

  • Server Address (for Office 365 this is mail.office365.com, for Gmail this is imap.gmail.com, for Outlook.com this is outlook.office365.com)
  • Port (for Office 365 this is 993, for Gmail this is 993, for Outlook.com this is 993)
  • Username (this will most likely be your full email address unless you’ve been instructed otherwise)
  • Password
  • Check the box to Require SSL unless your provider tells you otherwise

Now click “Test Connection” to ensure the migration tool can make a connection. If successful, proceed to import emails. This may take some time and you can navigate away from the window and come back to the same page (“Settings” > “Advanced Settings” > “Mailbox Migration”) to check the status.

You won’t see the emails in your inbox until the migration is complete.

If your Valice Email Plan doesn’t have enough storage to import the emails it may fail. Check how much storage the mailbox is consuming and then adjust your resources as needed to complete the import.

If you prefer remote hands from a friendly Valice support professional to assist you, we have membership plans for that. Or if you just want one-time help, click here to schedule a session.