Follow the lead of other happy Valice clients who utilize Valice to oversee the care and maintenance of hosted technology services including web hosting, websites, email, and connected web based applications.
There are few limits to the scope of support that our experts at Valice will help provide to you. Membership Plans are designed to close the loop on your online operation needs.
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Membership Levels
Basic
$25
per month
Suited for smaller sites or organizations with a handful of requests per year.
Standard
$50
per month
Unlock additional services and features to support your technology needs.
Enhanced
$150
per month
Designed for organizations with more regular editing service requests and support engagements.
Pro
$250
per month
Designed for organizations with more regular editing service requests and custom development service needs.
partner
from
$500
per month
A partnership for organizations with ongoing development projects and consultant-level service requirements.
Membership Benefits
Explore and compare Membership Plan benefits below:
General Benefits
General troubleshooting
Hands-on assistance with all aspects of your Valice services including hosting control panel management, website help, and email issues.
Scheduled screenshare sessions
Schedule next day sessions with Valice for troubleshooting, website editing assistance, account support, and email help.
Google Services support
Access and help configuring Google Analytics, Google Search Console, and Google APIs (e.g. maps, translate).
Account Review Calls
Schedule 30 minute phone sessions with a relationship manager to discuss anything related to your services at Valice.
third party Applications
Valice will assist you with managing connected application services outside the Valice environment including setup, configuration, and troubleshooting.
security audit support
We will engage with your internal IT department or third-party vendors to complete PCI compliance questionnaires and coordinate security scans.
Dedicated Account Manager
Services and requests will be overseen by your own assigned dedicated account manager.
budget forecasting
We’ll work with you to map out your upcoming projects related to your services including hourly forecasts and timelines.
Website Benefits
Best Practice guidance and configuration
We will work with you to ensure your hosting and website configurations are optimized for your needs with regard to security, performance, and maintainability.
WordPress Plugin REcommendations
Before you install a plugin, check in with Valice WordPress pros to provide recommendations.
valicewp wordpress plugin
For members with WordPress websites, the ValiceWP plugin will be installed which allows us access to your dashboard, additional layers of security, connect to your Google Analytics account, and manage your sitemap.
365 day backup retention
Nightly backups of your websites and free restores for any snapshot within a 365 day rolling period.
multiple editors
Requests for website troubleshooting and editing can be submitted by additional authorized users on your account.
scheduled edits
Request a change to be made on a certain future date and time within business hours.
Simultaneous edits
Allows us to work on multiple website requests at once.
WordPress plugin reviews
Lean on Valice to perform a code review of any plugin you’re interested in before you install it on your production site. We’ll provide an evaluation and recommended alternatives if we don’t find it to be stable and secure.
emergency Edits
Website edits can be submitted as high priority to facilitate same-business-day response and attention.
dedicated development site
We will migrate your website between our development environment and your production environment for code changes, testing, and staged deploys.
Vendor/Agency Coordination
Allow us to work directly with your partners such as marketing agencies, design professionals, vendors, and service providers.
Coordinated code/site Deploys
We’ll coordinate, schedule, and plan for code and site deployments.
AFter hour code deploys
Schedule code deploys during after-hours maintenance windows.
Retainer Management
Management and reporting on annual development retainers.
Website Support SLAs
turnaround time
The maximum time to expect a response or resolution for your website edit requests.
Basic
2 business days
Standard
2 business days
Enhanced
2 business days
Pro
1 business day
Partner
1 business day
REquest Frequency
General guidelines for how often website edit requests are initiated.
Basic
quarterly/yearly
Standard
monthly/quarterly
Enhanced
weekly/monthly
Pro
weekly/monthly
Partner
varies – up to daily
Website Support Addons
Page Builders
$5 – $10 /month
- Beaver Builder
- Divi
- Elementor
- Thrive
- WPBakery
- Others
eCommerce
$10 /month
- Shopify
- WooCommerce
- Others
Marketing
$5 /month
- Constant Contact
- Klaviyo
- Mailchimp
- MailPoet
- Others
Integrations
$5 /month
- CauseVox
- HubSpot
- Mindbody
- Others
Email Benefits
Mailbox additions / removals
We will setup your new user mailboxes and assist with getting them access to email. We will also assist with mailbox removals and forwarding configurations.
mail client and device configuration
Remote hands for assisting you with mail client (e.g. Outlook, Apple Mail, etc) and mobile device setup.
email security monitoring
We monitor activity on your domain to identify suspicious activity to detect intrusion.
General troubleshooting
Assistance with any general email questions or problems.
forwarding and alias setups
Configure group mailboxes, aliases, forwards, and other feature setup based on what your email platform supports.
staff user support
Upon approval we will assist your staff or other domain email users with device configuration and troubleshooting
Domain Benefits
dns Management
You can send any DNS entry changes on any of your domains to us for completion.
registrations and brokering
We can register new domains for you and assist with helping broker domains which are unavailable.
forwarding and alias setups
We’ll configure domain forwarding, aliases, and redirects.
cloudflare support
If you use Cloudflare for DNS management, you can add Valice as a user to assist with configurations and changes.
domain EXPIRATION PROTECTION
We will auto-renew the domains you have registered at Valice. In the event that your domain expires due to non-payment, we will cover the renewal.
Membership Levels
Basic
$25
per month
Suited for smaller sites or organizations with a handful of requests per year.
Standard
$50
per month
Unlock additional services and features to support your technology needs.
Enhanced
$150
per month
Designed for organizations with more regular editing service requests and support engagements.
Pro
$250
per month
Designed for organizations with more regular editing service requests and custom development service needs.
partner
from
$500
per month
A partnership for organizations with ongoing development projects and consultant-level service requirements.
Not sure which plan is right for you? Schedule a free consultation with a Valice Pro.