Join the Valice Family!

Having a Membership Plan helps you get the most out of your services with Valice and your other related technologies.

Follow the lead of other happy Valice clients who utilize Valice to oversee the care and maintenance of hosted technology services including web hosting, websites, email, and connected web based applications.

There are few limits to the scope of support that our experts at Valice will help provide to you. Membership Plans are designed to close the loop on your online operation needs.

The Hollow loves the team at Valice. They are professional, timely, and always there to help. We have a beautiful webpage thanks to Valice.
Managed WP | Member

Membership Levels

Basic

$25

per month

Suited for smaller sites or organizations with a handful of requests per year.

Standard

$50

per month

Unlock additional services and features to support your technology needs.

Enhanced

$150

per month

Designed for organizations with more regular editing service requests and support engagements.

Pro

$250

per month

Designed for organizations with more regular editing service requests and custom development service needs.

partner

from

$500

per month

A partnership for organizations with ongoing development projects and consultant-level service requirements.

Membership Benefits

Explore and compare Membership Plan benefits below:

General Benefits

General troubleshooting

Hands-on assistance with all aspects of your Valice services including hosting control panel management, website help, and email issues.

Scheduled screenshare sessions

Schedule next day sessions with Valice for troubleshooting, website editing assistance, account support, and email help.

Google Services support

Access and help configuring Google Analytics, Google Search Console, and Google APIs (e.g. maps, translate).

Account Review Calls

Schedule 30 minute phone sessions with a relationship manager to discuss anything related to your services at Valice.

third party Applications

Valice will assist you with managing connected application services outside the Valice environment including setup, configuration, and troubleshooting.

security audit support

We will engage with your internal IT department or third-party vendors to complete PCI compliance questionnaires and coordinate security scans.

Dedicated Account Manager

Services and requests will be overseen by your own assigned dedicated account manager.

budget forecasting

We’ll work with you to map out your upcoming projects related to your services including hourly forecasts and timelines.

Website Benefits

Best Practice guidance and configuration

We will work with you to ensure your hosting and website configurations are optimized for your needs with regard to security, performance, and maintainability.

WordPress Plugin REcommendations

Before you install a plugin, check in with Valice WordPress pros to provide recommendations.

valicewp wordpress plugin

For members with WordPress websites, the ValiceWP plugin will be installed which allows us access to your dashboard, additional layers of security, connect to your Google Analytics account, and manage your sitemap.

365 day backup retention

Nightly backups of your websites and free restores for any snapshot within a 365 day rolling period.

multiple editors

Requests for website troubleshooting and editing can be submitted by additional authorized users on your account.

scheduled edits

Request a change to be made on a certain future date and time within business hours.

Simultaneous edits

Allows us to work on multiple website requests at once.

WordPress plugin reviews

Lean on Valice to perform a code review of any plugin you’re interested in before you install it on your production site. We’ll provide an evaluation and recommended alternatives if we don’t find it to be stable and secure.

emergency Edits

Website edits can be submitted as high priority to facilitate same-business-day response and attention.

dedicated development site

We will migrate your website between our development environment and your production environment for code changes, testing, and staged deploys.

Vendor/Agency Coordination

Allow us to work directly with your partners such as marketing agencies, design professionals, vendors, and service providers.

Coordinated code/site Deploys

We’ll coordinate, schedule, and plan for code and site deployments.

AFter hour code deploys

Schedule code deploys during after-hours maintenance windows.

Retainer Management

Management and reporting on annual development retainers.

Website Support SLAs

turnaround time

The maximum time to expect a response or resolution for your website edit requests.

Basic
2 business days

REquest Frequency

General guidelines for how often website edit requests are initiated.

Basic
quarterly/yearly

Website Support Addons

Email Benefits

Mailbox additions / removals

We will setup your new user mailboxes and assist with getting them access to email. We will also assist with mailbox removals and forwarding configurations.

mail client and device configuration

Remote hands for assisting you with mail client (e.g. Outlook, Apple Mail, etc) and mobile device setup.

email security monitoring

We monitor activity on your domain to identify suspicious activity to detect intrusion.

General troubleshooting

Assistance with any general email questions or problems.

forwarding and alias setups

Configure group mailboxes, aliases, forwards, and other feature setup based on what your email platform supports.

staff user support

Upon approval we will assist your staff or other domain email users with device configuration and troubleshooting

Domain Benefits

dns Management

You can send any DNS entry changes on any of your domains to us for completion.

registrations and brokering

We can register new domains for you and assist with helping broker domains which are unavailable.

forwarding and alias setups

We’ll configure domain forwarding, aliases, and redirects.

cloudflare support

If you use Cloudflare for DNS management, you can add Valice as a user to assist with configurations and changes.

domain EXPIRATION PROTECTION

We will auto-renew the domains you have registered at Valice. In the event that your domain expires due to non-payment, we will cover the renewal.

Membership Levels

Basic

$25

per month

Suited for smaller sites or organizations with a handful of requests per year.

Standard

$50

per month

Unlock additional services and features to support your technology needs.

Enhanced

$150

per month

Designed for organizations with more regular editing service requests and support engagements.

Pro

$250

per month

Designed for organizations with more regular editing service requests and custom development service needs.

partner

from

$500

per month

A partnership for organizations with ongoing development projects and consultant-level service requirements.

Not sure which plan is right for you? Schedule a free consultation with a Valice Pro.