Email Client and Device Configuration

Use the instructions below to connect your Valice Basic or Business EmailĀ  to a mobile device or desktop email client like Outlook or Mac Mail.

If you prefer to schedule a screen share with us to guide you through this setup, click here to schedule. One-on-one device setup is $25.

Make sure that your email is active and that you have the proper MX entry in your DNS:

Type: MX
Preference: 10
Exchange: mx01.e.valice.com

and that you know your email username and password by checking your email through your webmail (click here for information on webmail).

Email Configuration Settings

  • Username: Your Full Email Address
  • Password: The password set in webmail
  • Server/Host Name: mail.e.valice.com

Configuration steps for devices and mail clients will vary but your mail settings will not.

POP/IMAP General Configuration Settings

Use the following settings to configure any email client or mobile device when you are using IMAP or POP3 setups/connections.

Mail server username: your email address

Incoming mail server: mail.e.valice.com

Outgoing mail server: mail.e.valice.com (If you see a question that says does your server requires authentication, you need to checkmark or select the TLS option)

Supported incoming mail protocols:

POP3/s (port 995 w/ SSL encryption)
IMAP/s (port 993 w/ SSL encryption)

Supported outgoing mail protocols:

SMTP/s (port 587 w/ TLS encryption) Must use TLS for secure connection. 

Outlook 2016 and Newer

Mail server username: your email address

Incoming mail server: mail.e.valice.com

Port: 993

Security: SSL/TLS

Secure Password Authentication (SPA): Check this box

Outgoing mail server: mail.e.valice.com

Port: 465

Security: SSL/TLS

Secure Password Authentication (SPA): Check this box

If you prefer to schedule a screen share with us to guide you through this setup, click here to schedule. One-on-one device setup is $25.