Valice provides support to all active accounts with access to documentation and a ticketing system within your my.valice.com account. Support requests must be initiated from your my.valice.com account to confirm and validate the identity of the requestor. Click here for instructions on creating a support ticket.
We can provide setup assistance and troubleshooting help for any services you are subscribed to. All plans include documentation and instructions for:
- Plesk control panel management
- Setting up and connecting via FTP
- DNS entry management
- One-click application installations
- WordPress settings and management
- Error troubleshooting
- Settings for sending and receiving email
- Email management
- Taking website backups and restoring from backups
- Incoming domain transfers
- Service renewals
- Adjustments to subscription resources
While we maintain current documentation for connecting your Valice services with popular applications and software, Valice is limited in its ability to provide complete support for third-party software and applications. These services include but are not limited to:
- Microsoft Outlook or other software products
- Gmail and other Google services
- Mac Mail or Apple software products
- FTP client software
- WordPress websites developed by a third-party
- WordPress plugins that we support and recommend
- Anti-virus or anti-spam software
- Internal DNS
- CRM, email marketing, or other automation software (e.g. Salesforce.com, HubSpot, MailChimp, etc.)
Domains and DNS Support
- Inbound domain transfers
- DNS entries
- Domain contact changes
- Domain registration
- Domain privacy configurations