Email Support

Help keeping you connected

Email service management and configuration assistance options available to Basic, Business and Office 365 email subscribers.

Postmaster Services

When you don’t have an in-house IT staff, managing your organization’s email accounts can be daunting. But as a business owner, email at your company’s domain establishes credibility and is an important component in business continuity and compliance. Email doesn’t have to be a hair-pulling part of your job as a business owner when you have a partner like Valice.

  • Expanding documentation
  • Error troubleshooting
  • Technical guidance & expertise
  • Device & client instructions
  • Mailbox feature support
  • Service & security management

Service Plans

All Basic, Business or Office 365 email plans purchased through Valice include Essentials Postmaster Services. You can upgrade this service for more hands-on support, assistance and management over your organization’s email needs. We offer a range of solutions based on your technical abilities, desire to manage your email services and the level of importance email plays in your operations.

Essentials Postmaster

Included

Straight Forward Guidance
Simple and straight-forward documentation for sending, receiving and managing your email.

Features

  • Access to email management and feature settings, mail client configuration instructions, mobile device sending and receiving settings.
    Documentation Access
  • Access to the account support ticketing queue for assistance navigating your my.valice.com account including login issues, billing support, and subscription management.
    Account Support
  • Access to technical support ticketing queues for troubleshooting and how-to documentation.
    Technical Support

Configure at Checkout

Priority Postmaster

$15 /monthor $150 yearly.

Organizational Support
For organizations looking for extended email device and management support.

Features

  • Access to email management and feature settings, mail client configuration instructions, mobile device sending and receiving settings.
    Documentation Access
  • Access to the account support ticketing queue for assistance navigating your my.valice.com account including login issues, billing support, and subscription management.
    Account Support
  • Access to technical support ticketing queues for troubleshooting and how-to documentation.
    Technical Support
  • Schedule an appointment with a Valice support technician to provide troubleshooting, general information or perform services.
    Service Appointment Scheduling
  • Mark your tickets as high priority for rush email service and support. Additional fees apply for after-hours service.
    High Priority Tickets
  • Service and support hours are extended by 2 hours each day.
    Extended Support Hours

Configure at Checkout

Premium Postmaster

$50 /monthor $500 yearly.

Critical Communication Management
When email communication is a critical component of your business and you'd like Valice to oversee your email management, we're here to help!

Features

  • Access to email management and feature settings, mail client configuration instructions, mobile device sending and receiving settings.
    Documentation Access
  • Access to the account support ticketing queue for assistance navigating your my.valice.com account including login issues, billing support, and subscription management.
    Account Support
  • Access to technical support ticketing queues for troubleshooting and how-to documentation.
    Technical Support
  • Schedule an appointment with a Valice support technician to provide troubleshooting, general information or perform services.
    Service Appointment Scheduling
  • Mark your tickets as high priority for rush email service and support. Additional fees apply for after-hours service.
    High Priority Tickets
  • Service and support hours are extended by 2 hours each day.
    Extended Support Hours
  • A unique number for accessing phone support and initiating critical or after-hours service or support requests.
    Dedicated Phone Number
  • Valice will provide screen control support or perform email management services on your behalf as requested.
    Remote Hands
  • Valice will maintain a postmaster user account on your domain to manage all abuse or spam notifications and disk space overages.
    Postmaster Account
  • Valice will add, remove and edit users as requested.
    Mailbox Management

Configure at Checkout

Email Support

Looking for self-help with your email? Click here to browse Valice email setup, configuration and troubleshooting documentation.