Hosting Support

A partner to keep the technical and critical components of your services online and operational

Technical support services are designed for businesses and organizations who are looking for assistance with the technical operations of their hosting services at Valice.

Hostmaster Services

Hosting a website naturally comes with some complexities and responsibilities. DNS entries, domain management, FTP account configuration, SSL and HTTPS configurations, database management, backup schedules and resource monitoring are all components of hosting. They’re not something every customer wants to tackle on their own.

Hostmaster Services are flexible. Choose the right amount of professional technical engagement for your hosting plan.

  • Expanding documentation
  • Error troubleshooting
  • Technical guidance & expertise
  • Control panel assistance
  • Application installation guidance

Service Plans

All Shared and VPS Hosting plans include Essentials Hostmaster Services. You can upgrade this service for more professional technical hosting support management features. We offer a range of solutions based on your technical abilities, desire to manage your hosting services and the level of importance these services play in your business operations.

Essentials Hostmaster

Included

Documentation & Responsiveness
The right amount of support and documentation for customers who prefer to self manage and just need some guidance here and there.

Features

  • Access to setup and how-to documentation including Plesk control panel management, WordPress tutorials, DNS editing, email configurations, and domain management.
    Documentation Access
  • Access to the account support ticketing queue for assistance navigating your my.valice.com account including login issues, billing support, and subscription management.
    Account Support
  • Access to technical support ticketing queues for troubleshooting and how-to documentation.
    Technical Support

Configure at Checkout

Priority Hostmaster

$15 /monthor $150 yearly.

Suited for Business Owners
We recommend this level of support for business owners and operators with limited IT experience.

Features

  • Access to setup and how-to documentation including Plesk control panel management, WordPress tutorials, DNS editing, email configurations, and domain management.
    Documentation Access
  • Access to the account support ticketing queue for assistance navigating your my.valice.com account including login issues, billing support, and subscription management.
    Account Support
  • Access to technical support ticketing queues for troubleshooting and how-to documentation.
    Technical Support
  • Schedule an appointment with a Valice technician to provide troubleshooting, general information or perform services.
    Service Appointment Scheduling
  • Mark your tickets as high priority for rush service and support. Additional fees apply for after-hours service.
    High Priority Tickets
  • Service and support hours are extended by 2 hours each day.
    Extended Support Hours

Configure at Checkout

Premium Hostmaster

$50 /monthor $500 yearly.

Continuity Management
When your Valice services are mission-critical and you wish to have your technical hosting operations managed by Valice professionals.

Features

  • Access to setup and how-to documentation including Plesk control panel management, WordPress tutorials, DNS editing, email configurations, and domain management.
    Documentation Access
  • Access to the account support ticketing queue for assistance navigating your my.valice.com account including login issues, billing support, and subscription management.
    Account Support
  • Access to technical support ticketing queues for troubleshooting and how-to documentation.
    Technical Support
  • Schedule an appointment with a Valice technician to provide troubleshooting, general information or perform services.
    Service Appointment Scheduling
  • Mark your tickets as high priority for rush service and support. Additional fees apply for after-hours service.
    High Priority Tickets
  • Service and support hours are extended by 2 hours each day.
    Extended Support Hours
  • A unique number for accessing phone support and initiating critical or after-hours service or support requests.
    Dedicated Phone Number
  • We will provide your technical contact with remote hands support to perform management activities on your behalf.
    Remote Hands

Configure at Checkout

Hosting Support

Looking for self-help with your hosting? Click here to browse Valice hosting setup, configuration and troubleshooting documentation.